Shipping & Returns
Shipping
Processing time:
1–2 business days.
Delivery within Switzerland:
1–3 business days depending on shipping method and region.
Shipping fees:
Displayed at checkout based on your address and chosen method.
Order tracking:
You will receive a tracking link once your order has been shipped.
Returns
We accept returns within 14 days of delivery under the following conditions:
✔ Product is unused
✔ Packaging is unopened and in original condition
✔ The item is not a hygiene-sensitive product once opened
Used or opened items cannot be returned due to hygiene regulations.
Return Process
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Contact us with your order number
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We will provide return instructions
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After receiving the product and checking its condition, we will issue a refund
Return shipping costs are the responsibility of the customer unless the product was delivered damaged or incorrect.
Refunds
Refunds are issued to the original payment method within 5–10 business days after approval.